POLICY SHIPPING AND RETURNS

 

 

13.1 The Buyer has the right to withdraw from the contract within 14 days from the date of receipt of the goods. Within this period, the Buyer must send an email to info@motorshopmengozzi.it, expressing his / her decision to withdraw from the contract, without, however, having to give reasons and proceed with the withdrawal request by completing the appropriate form on site www.motorshopmengozzi.it.13.2 The Seller will reimburse the Buyer all payments received by the same, no later than 14 days from the day on which he received the communication pursuant to art. 13.1, subject to additional costs, if the Buyer has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Seller. For this repayment the Seller will use the same payment method used by the Buyer, unless otherwise explicitly requested by the latter and on condition that the medium chosen by the Buyer is not excessively burdensome.13.3 In the following 14 days from the (timely) sending of the communication pursuant to art. 3.1, the Buyer will have to return the goods to Motorshop Mengozzi, Via Galvani 20, 52100 Arezzo, filling out the special "Returns Form" on the bottom of this page , will fully bear the shipping costs for returning the Products. The return, in any case, is considered timely only if, in the 14 days starting from the communication referred to in art. 13.1, the Buyer will deliver the goods to the third-carrier.13.4 The Purchaser who exercises the withdrawal and is in possession of the goods must comply with the conditions below: a) the Products must not have been handled differently from those necessary to establish their nature, characteristics and functioning; b) the identification tag must still be attached to the Products, as it is an integral part (if present at the time of shipment); c) the Products must be returned (in a single shipment) in their original packaging, complete with all the accessories shipped with them.13.5 If the Products do not meet the requirements of letters a), b) and c), the Seller may hold the Buyer liable for the decrease in the value of the returned goods (without prejudice to the compensation for the Buyer on the third-shipper ).13.6 Once the Products have been received, the Seller will inform the Buyer by e-mail, (at the address provided in accordance with article 4.4) and, with the same communication, will inform the Buyer of any defects / defects found.